Shipping Information
Ship From: We are able to offer timely shipments and delivery from of our distribution facilities located in Bloomington, IN, Charlotte, NC, Visalia, CA & Denver, CO. We will ship from the distribution facility that is closest to your location and ensures the best delivery time for your orders.
Ship Via: Generally, we ship orders under 350 lbs. via Federal Express (FedEx)
and orders over 350 lbs by truck. Some oversize items are over FedEx maximum accepted
size and must be shipped via truck. In addition, some products, due to their fragile nature, cannot be shipped through FedEx & must be shipped on a pallet via truck. We always try to select the least expensive way to ship your order.
Shipping Fees:
For both FedEx & truck shipments, freight will be added to your invoice.
Upon request, we can also send shipments collect. In this instance,
you pay the trucking company directly
Drop Ship Fee: : There is a $25 per address handling fee assigned to all drop ship orders in addition to the regular shipping charge. Because we are a volume distributor and not a fulfillment center, we request that you keep drop ships to a minimum. This will enable us to service you as efficiently and as quickly as possible. Please note that BWGS only does drop shipments that can ship via FedEx Ground & does not do any pallet drop shipments.
Freight Damage Policy: DO NOT SIGN THE FREIGHT BILL UNTIL YOU VERIFY THE
TOTAL PIECE COUNT AND CHECK ALL ITEMS FOR DAMAGE.
Regardless of what the driver tells you, you must write down any missing packages
or damaged boxes on the freight bill. Claims for loss or damage to goods in transit
are the responsibility of the consignee (or receiver) for freight collect shipments.
You need to file your claim with the transportation company immediately. For prepaid
freight, you still need to list loss or damage on the freight bill and fax back
to BWGS so that we can file claims and re-ship the lost or damaged items.
Our sales staff will begin processing your order immediately after receiving it so that you can receive your product as soon as possible.
No freight claims on prepaid orders—we process them for you.
Follow the steps below to ensure coverage.
1.Take an accurate piece count when you receive your order. Note any damages or
variances on the delivery receipt before signing.
2. Make sure the driver signs or initials the delivery receipt after you make your
notes.
3. To give yourself the best chance of being fully reimbursed for shipping damages or shortages, make very specific notes on the driver’s copy of the delivery receipt including the descriptions and quantity of any products that are damaged or missing in addition to taking digital photos. If time does not allow you to inspect the shipment immediately, note on the delivery receipt “pending inspection and piece count” before signing.
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4. If a freight claim must be filed, enter your store’s login information at BWGS.com and submit (or print and fax) a Shipping Claim Request Form, along with any digital photos you may have.
5. Fax a copy of the delivery receipt with notes to BWGS within 48 hours of receipt of order (East 800-316-1264,West 888-316-2310).
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Concealed Damage:
All freight claims not noted on the delivery receipt OR received after 2 business
days are considered concealed damage claims. Fax or e-mail us a detailed description
and any digital photos of the damaged goods.We will credit you in accordance with
the credit received from the freight company.
Freight Collect Shipments:
Claims for loss or damage to goods in transit are the responsibility of the consignee,
and should be made to the freight company immediately. Do not accept the shipment
until you verify the total piece/pallet count and inspect for damages, making note
of all damaged items on the delivery receipt.
Expect the same service, dependability, and attention to detail—BWGS IN, BWGS NC, BWGS CA or BWGS CO. Our warehouse crews are ready to ship your order today!